Support

Phishport Outlook Add-in Support

Use this page for installation notes, supported-client expectations, subscription help, and first-line troubleshooting.

Supported Client Scope

Outlook on the web and current desktop Outlook clients that expose Mailbox 1.14.
Microsoft 365 work or school accounts.
Outlook.com personal accounts through the interactive Microsoft sign-in path.
No mobile support promise in this release.

What To Check First

Confirm the task pane can load /runtime-config.json without a browser security warning.
Confirm the user can authenticate with Microsoft and that the add-in reaches GET /v1/outlook/me.
Confirm the current message is opened in Message Read mode before scanning.
Confirm the backend returns structured scan output or a plan/quota response instead of hanging.

Installation Route

Public users should install the add-in from Microsoft Marketplace or Outlook’s in-product add-in catalog after publication. Outlook does not support a standalone installation link for web add-ins.

Need Help

Include the Outlook client, mailbox type, approximate time of failure, and any task-pane error text when contacting support.

Contact: support@phish-port.com